Exterior Outfitters Ltd has been serving the Calgary area since 2015. We were founded by Jason Buchanan who learned the trade for many years with another company and then branched out on his own. Exterior Outfitters strives to provide the most reliable customer service with the highest standards on final installation. Jason has a reputation for finding errors in installation and having his crews start again to get it right. Anyone who tells you errors do no happen on their jobs is simply not telling the truth. The Exterior Outfitters Difference is that when the errors happen, they get corrected.
One of our goals is to educate everyone we speak to. There are hundreds of contractors out there (more and more every day in fact!) who do fantastic work and come highly recommended. We know that we cannot take on every job and there are many great companies out there, but we encourage everyone to do your research on the company that comes to your home (that includes us!). Something as simple as incorrect flashing installation around your chimney can cause thousands of dollars of damage. You aren't just looking at the numbers on a paper quote or email that you are presented with, you are going into business with these people for a period of time on one of your largest investments so it is important to protect yourself!
How long has the contractor been in business? Not every company has been around since 1985, but years in business is something to consider. You want to know that they will be around in the future to honour the warranty you were presented with. Every company has a day one, and there are many day one companies that will do great things. The key is to pay special attention to the other information below when making your decision.
Do they have WCB and Insurance? Make sure you see a copy of these. We cannot stress how important this is to protect yourself. Any injury that occurs on your property is ultimately your responsibility if you neglect to ensure the contractor has the proper coverage. The liability here can be unlimited on your as the home or property owner.
References? Every contractor should be able to provide you with references on work that they have completed or from companies that they have subcontracted for. If no legitimate references are available and no good reason for that can be given, you make want to continue interviewing contractors.
Interview? Treat hiring like a contractor like you are hiring them as an employee. We are applying for the position of working on your home and you are the hiring manager! Ask us how we tackle issues, about our experience, trends we see in the market, any questions that come to mind.
Jason is our Owner, Operator, CEO and brains behind the operation. It is his pride, competence, technical knowhow, wide levels of experience in construction and general value in developing a strong reputation which has led to the success of the company. He has taken it from his garage to a successful operation that has provided hundreds of satisfied customers with beautiful new looks on their homes. Jason's strengths are in developing lasting relationships, quality control in the field, a vast technical understanding of building codes and regulations, plus he ensures that our installers are taking the best care they can with each project.
When Jason is not dreaming about siding and roofing you can find him spending time with his wife and two young daughters at home, pursuing his love of the outdoors while camping or hitting sweet jumps on his dirtbike.
Jamie joined the team in October of 2020 after Jason had grown Exterior Outfitters enough to know he needed an extra set of hands around. He brings a different skill set to the table. He did spend his summers roofing while completing a bachelors degree at the University of Lethbridge but his passion is business development and operations. With a strong background in customer service and management Jamie is happy to be where he is needed and shares the same vision of high levels of service and professionalism that Jason has built the company on.
When Jamie is not building a new spreadsheet or ensuring materials are ordered and jobs are scheduled you can find him spending time with his wife and teenage daughter, or trying to get out of the city and into the mountains for some camping or quading. Don't tell Jason, but 4 wheels are way better than 2!
At Exterior Outfitters we spent a lot of time determining what was important to us in terms of a value statement. We thought about things like Honesty, Integrity, Dependability, Trustworthiness but we decided that those should all be a given and not something that we need to remember, they are everyday traits that we live our lives by regardless. We dug a little deeper to really find what was important.
Customer Experience - One could say that this should be a given, but we can't ignore it. Every organization must live by the customer experience and we pride ourselves on providing a top customer experience.
Nimble - Every job just like everything in life can turn on a dime, we are always ready to change directions and adapt to the circumstances.
Educated - Constantly researching, learning and looking for new methods and products to help us create desirable results for every project.
Reputation - We are only as good as our reputation and we stand by every job we do.
Responsible - from clean jobsites to recycling shingles we do what we can to leave everything at least as good as we found it.
Solutions Driven - There are no shortage of problems, we are here for solutions and not excuses.
Craftsmanship - Every job should be treated like our reputation depends on it. Double check, as questions and research solutions.
Local - We know where we came from, buy local and support local
Safety - Safety is a way of life. Everyone should be able to go home happy and healthy at the end of every day.